Elderly residents left ‘freezing’ in Seacroft, Leeds, over snow-filled weekend after heating system breaks
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Those living at Queensview sheltered housing in Seacroft – many of them elderly – were left without their central heating from Saturday morning onwards as the city was hit by snow and sub-zero temperatures.
One resident said that many gathered in the communal area to try to stay warm as frustrations grew by the lack of action to get the situation fixed.
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Hide AdLeeds City Council – which operates the sheltered living space – has apologised to residents as it continues to find a way to get the system fully back up and running.
One resident in her 60s said that a new heating system fitted in the summer was believed to be the source of the issue.
She said: “Everybody’s had problems with it and then I think what’s happened is everyone’s put the heating up on Friday and it’s gone off on Saturday.
"I’m really fed up. There’s loads of elderly people in here.”
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Hide AdShe said that it took 40 minutes to get through to an operator to report the issue on Saturday and that replacement heaters were provided to residents.
She said: “It was freezing. Everyone was gathered in the community room with their blankets.
"I can manage but I think it’s crazy that there’s so many old people in there and they didn’t have heating on all weekend.”
A Leeds City Council spokesperson said this afternoon (Monday): ”We would like to apologise for the disruption caused to the residents of Queensview over the weekend. Once the issue was identified, back up equipment was delivered to the block mid-day on Sunday, restoring the heating and hot water system.
“We are monitoring the situation closely and are confident that the full system will be back up and running shortly.”